Don't hesitate to contact our Hotline # 1-888-291-0098.

Our Instrument Support Hotline is comprised of experienced former medical technologists and field service engineers. The Hotline is available 24 hours a day and 7 days a week supporting 8 different instruments. Their clinical and technical expertise helps laboratories minimize downtime and maximize productivity.

  • Average calls per month: 4500
  • Average live calls per month: 95%
  • Average calls resolved over the phone: 86%
  • Average Customer Satisfaction Rate from Omega: 4.6

*Data current as of July 2013