Please reference your customer number when placing all orders.
Orders are accepted by Stago Canada Ltd. Customer Care Line:
- By fax: 1-888-291-0415
- By telephone: 1-888-283-0175
- By email: Customer.ServiceCAEnglish@ca.stago.com
Monday through Friday: 8:30 a.m. to 5:00 p.m. (Eastern Time)
By mail, please refer all orders to:
Stago Canada Ltd.
Attn: Sales Department
6790 Century Avenue, Suite 102
Mississauga, Ontario L5N 2V8 Canada
Application. These Terms and Conditions of Sale supersede any terms specified in the purchase order placed by Customer or related correspondence. Any additions, modifications or deletions made to these Terms and Conditions of Sale shall be null and void unless approved in writing by Stago Canada. The failure or delay of Stago Canada to enforce any of these Terms and Conditions of Sale shall not be deemed to be a waiver by Stago Canada of any such terms.
Payment. The prices for the Products are those indicated in Stago Canada’s price lists in effect at the time the order is placed by Customer. A minimum purchase of $50 per order is required. Terms of payment are net 30 days from the date of Stago Canada’s invoice. Payments shall be made either by check mailed to Stago Canada Ltd. T46267, P.O. Box 46267, Postal Station A, Toronto, ON M5W 4K9 - Canada or by ACH (Automated Clearing House), at Customer’s option. Should Customer request to pay by credit card, Stago Canada shall have the right to invoice to Customer a processing fee equal to two percent (2%) of any amount paid by credit card, and Customer agrees to pay said processing fee.
Customer shall report any incorrect billing to Stago Canada’s Sales Administration Department within 15 days after the delivery of invoice.
Customer shall pay all taxes, federal goods and services, provincial and local. In addition, Customer agrees to reimburse Stago Canada on demand for any taxes, fines, or penalties paid by Stago Canada on behalf of Customer. Stago Canada will not bill third party providers for such payments. Stago Canada reserves the right, in addition to all other remedies available, at its sole discretion and without prior notice (i) to suspend deliveries of Products and to reject any new orders made unless and until payment in full is made by Customer of all outstanding amounts due to Stago Canada and (ii) to charge interest on past due amounts at a rate of one and one half percent per month (eighteen percent per annum) from the due date until paid, compounded monthly, and the maximum amount permitted by law.
Delivery. All shipments are F.O.B. Destination, with freight charges being absorbed by Stago Canada only for quarterly standing orders. For all orders other than quarterly standing orders, all freight charges, from Stago Canada’s Distribution Warehouse in Mount Olive, New Jersey, USA, to the Customer’s shipping address, will be prepaid and added to the invoice, and will therefore be the responsibility of the Customer. UPS is typically the carrier of choice of Products for Stago Canada. Delivery of the Products shall be deemed to have occurred when the Products are handed over to the Customer’s shipping address.
Sequestering. Reagents to be sequestered (by storing a pre-established quantity of a single lot of Reagent) are determined by Stago Canada based on Customer’s sequestering request. Sequestering will require a hard copy Purchase Order indicating line item quantity and a specified delivery schedule including beginning and end dates. First delivery of sequestered Reagents cannot be less than 30 days from the date of the sequestering request.
Returns. Customer may not return Reagents ordered in error. Returns will not be accepted or a credit issued without prior approval and a Return Authorization Number assigned by a Sales Administration Representative. Please call 1-888-283-0175, Menu option 3. Two categories of returns will be accepted: 1) Products shipped in error by Stago Canada, and 2) Analyzer parts, disposables, or accessories, ordered in error by Customer may be returned provided a Return Authorization number is assigned by a Sales Administration Representative, the item is returned in the original unopened packaging, and received undamaged. However, in category 2), Customer will be charged a 35% restocking fee. In order to receive replacement Product or credit, the following criteria must be met: The problem must be reported within 30 working days from the date stated on the Product invoice; returned Product must be in the same condition as it was received; no returns will be accepted after 30 days from the date on the Product invoice. Please send all returns indicating the Return Authorization number on the outside of the package to:
Stago Canada Ltd / Stago Canada Ltée.
330 Waterloo Valley Road
Mount Olive, NJ 07828 USA
Limited Warranty. Each of the Products shall be free from defects in material and workmanship and shall conform to Stago Canada’s specifications as specified in the package insert when delivered by Stago Canada. Subject to Stago Canada’s acceptance of the non-conformity of the Products delivered, the warranty for defective Products is strictly limited to the repair or replacement free of charge of the corresponding Products. EXCEPT TO THE EXTENT OF THE LIMITED WARRANTY SPECIFICALLY SET FORTH IN THIS ARTICLE, AND NOTWITHTANDING ANY PROVISION TO THE CONTRARY CONTRAINED HEREIN OR IN ANY OTHER DOCUMENT, NO WARRANTY OR GUARANTEE, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS IS MADE FOR A PARTICULAR PURPOSE OR USE, IS MADE. In no event shall Stago Canada, its employees or its suppliers be liable for lost profits or any special, indirect, incidental, consequential, or exemplary damages, irrespective of whether attributable to contract, warranty, negligence, strict liability, or otherwise.
Choice of Law & Dispute Resolution. These Terms and Conditions of Sale shall be governed by and interpreted under the law of the Province of Ontario and the federal laws of Canada applicable therein, without reference to conflict of law provisions. For greater certainty, application of the Sales of Goods Act (Ontario) and the United Nations Convention on Contracts for the International Sale of Goods is excluded from this document. Any action at law or in equity of any kind arising directly, indirectly, or otherwise in connection with, out of, related to, or from these Terms and Conditions of Sale or the relationship between the parties shall be litigated only in the courts located in the City of Toronto, Province of Ontario, Canada and the parties waive any right they may have to challenge the jurisdiction of this court or seek to bring any action in any other forum, whether originally or by transfer, removal, or change of venue. The losing party in any lawsuit shall pay its own and the prevailing party’s attorney’s fees and expenses.