Stago Customer Services

Our first duty is to listen to you, the customer. We will answer your questions, meet your needs and strive to exceed your expectations. The Stago customer service team has a wealth of knowledge and expertise at their fingertips.

Understanding and meeting your needs

Stago employees are specialized in the field of Hemostasis. This support team, who will provide your laboratory with efficient hemostasis service includes coagulation sales specialists, scientific advisers, application specialists and field service engineers.
This organization covers all key functions, and possesses the know-how required by our customers in running their coagulation laboratories.

Optimizing the Hemostasis department in the following way:

• Giving advice on the best solution for your laboratory
• Quoting a cost effective solution
• Organizing a pre-installation visit
• Setting up test methods to guarantee productivity and quality results
• Training key operators to ensure a smooth "go live" process.

Should your laboratory’s activity require automated solutions, Stago has a wealth of knowledge and experience:

• Stago systems are connected to all laboratory automation systems available on the market.
• More than 100 Stago systems are connected to Total Laboratory Automation Systems (TLA) worldwide.